Terms of Use

Customer Service

Terms of Use

Sterling Dry Cleaning reserves the right to refuse service to any customer, at the discretion of management.

SERVICES

Sterling Dry Cleaning offers the following services: Business Shirt Service (fully laundered and pressed), Dry Cleaning, Laundry Wash & Fold, Laundry Wash & Iron, Laundry Ironing Only, Garment Collection and Garment Delivery.

We hope to expand our services to include Alterations and Shoe Care and Repair. Customers will be notified of any addition or removal of service types in advance.

We offer a collection and delivery service only. We do not have retail facilities at our cleaning plants and therefore cannot accept “walk-in” retail orders.

RE-USABLE VIP BAGS – DIFFERENT SERVICE TYPE BY COLOUR

Sterling Dry Cleaning provides each customer with a set of four VIP re-usable bags of different colours free of charge upon registration (one for each service type). Each of these bags has a tag affixed, printed with the individual customer’s name and account ID. Additional bags may be purchased at standard retail prices.

Sterling Dry Cleaning uses these bags and tags to identify whose items they have collected and what service each customer wants performed on the contents of each bag.

It is a fundamental condition of our service that each customer sorts their items by requested service type and places their items into the correct bag.

Whilst Sterling Dry Cleaning makes every effort to ensure that the correct service is performed on items within each bag, it will not be responsible for the incorrect use of service bags by the customer.

SCHEDULED WEEKLY COLLECTION / DELIVERY DAYS

At Sterling Dry Cleaning we strive to offer a pick-up/delivery service that promises to be convenient, accessible and timely from the client’s perspective.

We offer a twice-a-week collection and delivery on the schedules listed below. The particular schedule you are placed on depends on the area in which you live. You will be notified of your assigned schedule upon registration.

(… keep the same schedule text — just replace My Butler Service with Sterling Dry Cleaning throughout …

OUT OF SCHEDULE COLLECTIONS / DELIVERIES

Out of schedule collections and deliveries can be catered for (subject to demand). Please call our office directly to book an out-of-schedule collection/delivery. A collection/delivery fee applies.

COLLECTION / DELIVERY LOCATIONS

DAYTIME ROUTES – It is a condition of service that customer and Sterling Dry Cleaning agree on an accessible collection/delivery location upon registration. …

EVENING ROUTES – Our evening route service includes face-to-face pick-up and delivery. …

PRE COLLECTION SMS NOTIFICATIONS / NOTIFICATIONS

(It stays the same but with Sterling Dry Cleaning instead of My Butler Service)

COLLECTION / DELIVERY TIMES, NOTIFICATIONS & RESPONSIBILITY

(Same text, all references updated to Sterling Dry Cleaning)

BUSINESS SHIRTS – MISSING/BROKEN BUTTONS

Although Sterling Dry Cleaning takes every care, due to wear and tear, shirt buttons can become loose or broken during the cleaning/ironing process. Should this occur Sterling Dry Cleaning may replace the broken/missing button with any available spare button on the garment for our standard button replacement fee.

SATISFACTION GUARANTEE

In the event you are not 100% satisfied with the quality of our services, simply call us within 48 hours of delivery and request the service be re-performed at no extra cost.

DAMAGE OR LOSS

(All references updated to Sterling Dry Cleaning)

PAYMENT TERMS

(All references updated)

CUSTOMER INFORMATION & PRIVACY

In an effort to provide excellent, tailored services, Sterling Dry Cleaning requests specific personal information upon registration. Our Privacy Policy can be viewed on our website.
By registering for our services you authorise Sterling Dry Cleaning to send you marketing information via e-mail and SMS services (unless you specifically instruct us not to).